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Frequently Asked Questions
How do I place an order?
Place the desired products in your shopping cart, enter your details, and securely complete your order via our payment environment. During checkout, depending on the chosen product and delivery region, you can choose from two or three delivery options:
1. Pick up at our showroom in La Romaneta.
2. Shipment via one of our carefully selected delivery services.
3. VIP delivery: we deliver the order personally, place the artificial plant or arrangement at the desired location, and, if desired, neatly finish the pot with tree bark. This service is available for selected products and regions.
After placing your order, you will receive a confirmation email with all your order details.
Which countries do you ship to?
At the moment, we ship exclusively within Spain. Would you like to have an order delivered to another country? Please feel free to contact us to discuss the possibilities. Depending on the product, dimensions, and destination, we would be happy to see what is possible. As our webshop expands further, we expect to offer shipping to other countries as well.
What are the shipping costs?
Shipping costs depend on the size, weight, and destination of your order. Shipping costs are calculated automatically during checkout.
How long does delivery take?
The delivery time depends on the product and the delivery address. You will find an indication of the expected delivery time for each product. You will receive a notification as soon as your order has been shipped.
Are the vases and pots included in the price?
This varies by product. It is clearly stated on every product page whether the vase or pot is included.
Are the products in the photo exactly the same as what I receive?
We strive to depict every product as accurately as possible. Handmade arrangements may vary slightly, but are always assembled in the same style, quality, and appearance.
Can I have a custom bouquet or artificial tree made?
Yes! We would be happy to create an arrangement or artificial plant set that perfectly matches your wishes and interior. In addition, we also handle complete custom projects, such as floral ceilings, floral facades, blossom trees, plant walls, and unique plant or floral installations for homes, hospitality venues, offices, shops, and other commercial spaces. Feel free to contact us to discuss the possibilities.
Can I return my order?
Yes, unused standard products can be returned within the applicable return period. Custom-made products are excluded from return.
What should I do if my order arrives damaged?
Check your order immediately upon receipt. Has any damage occurred during transport? Please contact us as soon as possible and, if possible, include some photos. We always look for a suitable solution.
Can I also pick up my order in the showroom?
Yes. You can also pick up your order at our showroom in La Romaneta (Alicante). Please contact us in advance to arrange a suitable pick-up time.
How do I care for silk flowers and artificial plants?
Silk flowers and artificial plants require little maintenance. Regular dusting with a feather duster or soft cloth is usually sufficient to keep them looking beautiful. Additionally, for every product in our webshop, you will find a product-specific description with useful information regarding maintenance, placement, and how best to keep the product looking its best.
Are UV-resistant artificial plants suitable for outdoors?
Yes. Our UV-resistant artificial plants are specially developed for outdoor use and are more resistant to sunlight than standard artificial plants. According to our supplier's tests, these artificial plants retain their appearance for up to 3 years under normal conditions. Ordinary artificial plants that have not been specially treated to be UV-resistant, on the other hand, can quickly discolour under the influence of sunlight. Please do keep in mind, however, that weather conditions, the degree of exposure to sunlight, and the location can affect the lifespan.
Can I get advice on choosing an artificial plant or a silk bouquet?
Of course. We are happy to advise you on the right size, style, and combination of artificial plants, silk flowers, vases, and pots so that it fits perfectly with your interior or outdoor space.
Why do so many people on the Costa Blanca choose silk flowers and artificial plants?
Silk flowers and artificial plants are the ideal solution for homes on the Costa Blanca. Many holiday homes and second homes regularly stand empty for extended periods, meaning real plants and flowers require a lot of maintenance. With high-quality silk flowers and artificial plants, you can enjoy an atmospheric interior all year round, without watering or maintenance. From our showroom in La Romaneta, near Alicante, we would be happy to advise you on the most beautiful solution for your home.
Do you also supply artificial plants and silk flowers to restaurants, hotels, and businesses in the Alicante region?
Yes. We supply and provide custom work for restaurants, hotels, shops, offices, and other businesses in the Alicante region and the Costa Blanca. From luxury silk bouquets to complete floral and plant installations that create a stylish and inviting appearance.
May I bring my own vase for a silk bouquet?
Absolutely. You are more than welcome to bring your own vase. We will create a custom silk bouquet in it that perfectly matches the shape, size, and style of the vase. Prefer a new vase or pot? In our showroom, you can also choose from an extensive collection of vases and pots that combine perfectly with our silk flowers and artificial plants.
Can I request a quote for a larger project?
Yes. For larger projects, such as restaurants, hotels, holiday parks, offices, shops, or complete homes on the Costa Blanca, we would be happy to provide a no-obligation, tailored quotation.
Are silk flowers and artificial plants a sustainable choice?
Yes. High-quality silk flowers and artificial plants last for years and do not need to be replaced regularly. This makes them a sustainable alternative to fresh flowers and ideal for homes, holiday homes, and businesses.
Can I also buy just a vase or pot?
Yes. In addition to silk flowers and artificial plants, you will also find a collection of vases, pots, and home accessories available separately. Our assortment is regularly expanded. Visit our showroom in La Romaneta, near Alicante, and discover our range for your home or holiday home on the Costa Blanca.
What are your opening hours?
Our showroom in La Romaneta, near Alicante, is open by appointment from Monday to Saturday. Would you like to visit? Simply make an appointment via WhatsApp, email, or the contact form on our website. This way, we can take all the time necessary to advise you personally.





